Public Safety Dispatcher and Records Training

Public Safety Dispatch Courses

Domestic Violence for Public Safety Dispatchers
Sexual Assault for Public Safety Dispatchers
Special Combo 1 day Domestic Violence and Sexual Assault for Public Safety Dispatchers

Advanced Communications Training Officer (ACTO) 

Records Courses

Records Clerk
Records Supervisor

RTC Partner Agency Courses

IXII Group Courses
*All courses listed below will be held at RTC. Registration for these courses is directly through IXII Group at

Dispatch Fundamentals of Supervision – The objectives of this 8 hour course are to enhance the fundamental skills required of civilian supervisors. The course will cover scheduling, staffing, the discipline process, evaluations and new employee training and mentoring.

Next Offering: Saturday, September 10, 2016, 8:00 am – 5:00 pm
POST CCN: 1281-31024-16-xxx          POST Plan IV          Tuition: $99

Dispatcher Role in Mass Casualty Incidents – The goal of this 8 hour course is to enhance the abilities of the Public Safety Dispatcher when handling a mass casualty incident by providing an overview of such incidents and role of dispatchers in lessons learned, emotional fallout, and resources management.

Next Offering: Monday, March 13, 2017, 8:00 am – 5:00 pm
POST CCN: 1281-31040-16-011          POST Plan IV          Tuition: $99

Dispatcher Active Shooter Situations – This 8 hour course is for dispatchers of all experience levels. It guides them through an active shooter incident. The class begins as the first call comes into the communications center and takes students through the process of gathering critical information, making the initial dispatch, maintaining officer and citizen safety, as well as, the impact on the center. This course is designed to help prepare dispatchers for this type of chaotic event.

Next Offering: Monday, February 27, 2017, 8:00 am – 5:00 pm
POST CCN: 1281-30911-16-005          POST Plan IV          Tuition: $99

Dispatcher Crisis Negotiations – This 8 hour course will provide an understanding of hostage negotiations principles, knowledge of the various roles, responsibilities and challenges a dispatcher may face in such a situation. Critical incidents are also discussed including hostage situations, barricaded subjects, suicidal subjects, and swatting.

Next Offering: Monday, June 12, 2017, 8:00 am – 5:00 pm
POST CCN: 1281-30875-16-008          POST Plan IV          Tuition: $99

Dispatcher Bullying – This 8 hour course is designed to increase awareness of bullying in the dispatch workplace. Students will use critical thinking skills and learning activities to assess bullying behaviors. The goal of this course is to provide the tools for Dispatchers, Trainers, Supervisors, and Managers to be able to manage bullying situations in the workplace.

Next Offering: Saturday, October 1, 2016, 8:00 am – 5:00 pm
POST CCN: 1281-12437-16-xxx       POST Plan IV          Tuition: $99

Dispatcher Terrorism Awareness – This course will provide dispatchers with a basic awareness and understanding of how to professionally recognize and manage a terrorist incident. 

Next Offering: TBD
POST CCN: 1281-30947-16-006      POST Plan IV          Tuition: $99

Dispatcher Ethics & Leadership – This course provides the public safety dispatcher with an understanding of their leadership style, leadership role, leadership concepts, and practices within a public safety communications environment. 

Next Offering: TBD
POST CCN: 1281-31039-16-xxx     POST Plan IV          Tuition: $99

Dispatcher Wellness – This 8 hour course has been developed to enable public safety dispatchers and telecommunicators to recognize the health and psychological risks of job stress, cumulative as well as critical, and provide dispatchers the tools necessary to recognize and minimize the effects of stress in themselves and coworkers. 

Next Offering: TBD
POST CCN: 1281-30906-16-003      POST Plan IV          Tuition: $99